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King County Washington home

911 Call Statistics

The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry’s condition. Shown below are call statistics for all 11 King County 911 centers.

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Bar and line chart titled ‘Calls vs NENA Standards’ showing monthly call‑answering performance from July 2025 through June 2026. The chart includes percentages for calls answered within 15 seconds and 20 seconds, compared to NENA standards, along with a line representing total calls answered. 

NENA standards mandate that ninety percent (90%) of 9-1-1 calls to the Public Safety Answering Point (PSAP) Shall be answered within fifteen (15) seconds or less. Ninety-five percent (95%) of all 9-1-1 calls Should be answered within twenty (20) seconds or less. These benchmarks ensure that emergency services provide timely assistance, potentially saving lives and improving public safety. Adherence to these standards allows PSAPs to operate efficiently and effectively.   

 A stacked bar chart titled “Total 911 Emergency and Non‑Emergency Calls in King County,” showing monthly call totals from July 2025 to June 2026. The bars include non‑emergency calls, 911 wireless calls, 911 VOIP calls, 911 wireline calls, and 911 text messages, with numerical data shown in a table below the chart. 

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County" displays data from July 2025 to June 2026. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to approximately 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County

Line chart titled  

Over the past seven years, there has been a significant increase in the percentage of texts compared to total calls.  The data shows a consistent increase over time: 0.25% in 2019, 0.36% in 2020, 0.48% in 2021, 0.70% in 2022, 0.87% in 2023, 0.91% in 2024, and 1.29% in 2025. The overall trend indicates growing use of texting as a communication channel within call operations.