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911 Call Statistics

The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry's condition.

Benchmark

Updated Charts for September: August showed high call volumes with both standards met. Texts as a percentage of total calls have leveled off at approximately 0.83%. The NENA standards chart serves as a guideline benchmark. 

 

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County 2” displays data from January 2023 to September 2024. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County.

Texts Percent of Total Calls


Over the past six years, there has been a significant increase in the percentage of texts compared to total calls. In 2019, texts represented 0.25% of all calls, rising to 0.35% in 2020. This upward trend continued with texts accounting for 0.47% in 2021 and increasing to 0.69% in 2022. By 2023, the share of texts had reached 0.85%. However, in 2024, there was a slight decline, with texts making up 0.83% of total calls. Despite this minor drop, the overall trend highlights a growing dependence on texting as a communication method over the years.

If you accidentally call 911, don't hang up immediately

 Stay on the line and providing accurate information helps prevent unnecessary response. It's better to stay connected and clarify the situation with the operator.

  • Stay on the line
  • Explain the situation
  • Follow instructions
  • Educate children
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