911 Call Statistics
The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry's condition.
Updated Charts for September: August showed high call volumes with both standards met. Texts as a percentage of total calls have leveled off at approximately 0.83%. The NENA standards chart serves as a guideline benchmark.
The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County 2” displays data from January 2023 to September 2024. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County.
Over the past six years, there has been a significant increase in the percentage of texts compared to total calls. In 2019, texts represented 0.25% of all calls, rising to 0.35% in 2020. This upward trend continued with texts accounting for 0.47% in 2021 and increasing to 0.69% in 2022. By 2023, the share of texts had reached 0.85%. However, in 2024, there was a slight decline, with texts making up 0.83% of total calls. Despite this minor drop, the overall trend highlights a growing dependence on texting as a communication method over the years.