Assistance for Navigators

Learning Management System (LMS) course assistance

Need assistance with taking LMS courses? Watch our helpful demo or download the PDFs below:

• Accessing the Learning Management System (LMS) — PDF only
• Accessing the Learning Management System (LMS) — with Video Demo (11 Mb)
• Disabling Pop-up Blocker in Microsoft Edge and Google Chrome
• LMS Troubleshooting Guide

Client responsibilities

• Client Rights & Responsibilities
  Important information about enrolling into WA Healthplanfinder
  
  
• Derechos y responsabilidades del cliente
  Información importante acerca de la inscripción en WA Healthplanfinder

Customer service

• Servicing irate customers (24 page guide)
  
  
• The 4 A's of servicing irate customers (1 page handout)

Income and income tax

• How to calculate Modified Adjusted Gross Income (MAGI)
  
  
• Undocumented clients: You must indicate whether or not a client filed their taxes and what was their filing status, including filing with an ITIN. If the application is not approved due to system error code, you'll need to contact Callista Kennedy to report the error. If you have questions regarding eligibility, please contact Daphne Pie or Callista Kennedy.
  
  
• Tax credit miscalculation, FAQs