What to do when you've called 9-1-1

Staying calm can be one of the most difficult, yet most important things you do when calling 9-1-1. 

When calling 9-1-1, be prepared to answer the following (the 9-1-1 call-taker must ask many questions so they can give the responders an accurate picture of your situation):

• Your name.
• The phone number you're calling from.
• The location of the incident (the full address and nearest cross street or a clear description of the area and any buildings or landmarks).
  • Even though the 9-1-1 call-taker's screen may be showing the address connected to the phone you're using, they will still ask you the location of the incident, as well as where you're calling from, to verify the information. This is important in case the call is disconnected or you may be calling from an address other than the one registered to the phone you're using.
• A basic description of what occurred and when it happened.
• Additional questions may include a description of who was involved (race, gender, height, weight, etc.), whether or not there are/were weapons or vehicles used and their descriptions, etc. Sometimes it may sound as if the call-taker is asking the same questions. Please be patient; people often provide more complete details when questions are repeated.

Stay on the phone until either the 9-1-1 dispatcher or the on-scene responders direct you to hang up. Response is not delayed while you answer questions. In fact, assistance is usually already on the way while you're on the phone. 

Interpretive Services

• Interpreter services are available for 9-1-1 calls. Simply call 9-1-1 and state the language you require.