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Assistance for Navigators
What is a Navigator?
An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder.
- They can help you complete eligibility and enrollment forms.
- These individuals and organizations are required to be unbiased.
- Their services are free to consumers.
This webpage is to provide tips and best practice guidelines for those trained as a Navigator.
For King County residents:
Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.
Interested in becoming a Navigator Partner Agency with Public Health – Seattle & King County?
- Must be an agency or non-profit that serves low-income, at risk, immigrant or communities of color
- Must have or be able to obtain required liability insurance (91 KB)
- Enter into Memorandum of Understanding with King County Public Health
- Submit and update required Background Check requirements for all Navigator staff (84 KB)
- Must provide community outreach and have sufficient technology to provide enrollment services
- See additional details
If you have questions or would like to inquire about becoming a Navigator Partner Agency, please contact Callista Kennedy at callista.kennedy@kingcounty.gov
Resources for current Navigators
If you have an error code or need assistance from an Enhanced User, please complete the form below. An Enhanced User will respond to you within 24 hours. If you are a Navigator and need partnering assistance, please call 1-800-756-5437, ext. 3.
Learning Management System (LMS)
Navigators are required to take certification training and ongoing quarterly trainings through the LMS system. Access to the LMS for certification training is granted once you have been initially registered and will receive a link to access the trainings through your agency issued email.
Quarterly trainings will be added to your LMS dashboard each quarter and must be taken within the 30days specified on the training announcement. Notification of each training cycle will be sent directly to your email and through the Navigator Newsletter. Please Note: failure to complete your quarterly trainings within the specified time frame can result is loss of access to the Washington Healthplanfinder and closure of your Navigator certification.
The LMS also contains resources to past trainings and webinars, newsletters, system release information and the Healthplanfinder trouble shooting desk aid. Navigators have access to these items at anytime.
If you have trouble accessing the LMS system, please contact Callista Kennedy for assistance.
Client responsibilities
- Client Rights & Responsibilities
Important information about enrolling into WA Healthplanfinder - Derechos y responsabilidades del cliente
Información importante acerca de la inscripción en WA Healthplanfinder
Customer service
- Servicing irate customers (24 page guide)
- The 4 A's of servicing irate customers (1 page handout)
Income and income tax
Annual Tax reconciliation forms:
- 1095-A are available through the Message Center on the clients dashboard if you have difficulty accessing or printing a 1095-A please reach out to the Enhanced Users.
- 1095-A correction requests can be made.
- 1095-B are not available for Navigators to print through the clients HPF application, please contact an Enhanced User for assistance in reprinting a 1095-B.