PbK system status

October 17, 2022

PAO Case Info Unavailable

Resolved - The PAO Case Info application is updated. In order to avoid issues when using the PAO Case Info application (or if you are currently experiencing issues with the application), please clear your browser's cache before you next use the application.
October 18, 2022 8:00am PST

Information - The PAO Case Info on Ingress will be down during an update today, 10/17 at 6:00pm PST and unavailable for users.
October 17, 2022 4:02pm PST

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October 6, 2022

Update to resolve Document Upload Error

Resolved - The PAO Case Info application has been updated and the file upload issue is resolved except the preview function. Users are unable to view any files under the documents tab. The PAO is able to view the files once it is referred.
October 6, 2022 8:58am PST

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October 3, 2022

Update to resolve Document Upload Error

Investigating - We apologize for the inconvenience. After the update, the file upload issue did not resolve. We are still working with Karpel to resolve the File Upload issue.
October 4, 2022 2:44pm PST

Information - The PAO Case Info on Ingress will be down at 12:00pm for an update today,10/3 and unavailable for users.
October 3, 2022 11:50am PST

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September 30, 2022

Document Upload Error

Update – Still investigating.

Investigating - We are investigating an issue where documents/files are not uploading properly on the PAO Case Info Application.
September 30, 2022 2:08pm PST

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July 8, 2022

PAO Case Info Update

Resolved - The PAO Case Info application had an update applied over the past weekend. In order to avoid issues when using the PAO Case Info application (or if you are currently experiencing issues with the application), please clear your browser's cache for "All Time" before you next use the application.
July 12, 2022 11:32am PST

Information - The PAO Case Info on Ingress will be down during an update this weekend and unavailable for users.
July 8, 2022 2:33pm PST

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February 23, 2022

eLodi Unavailable

Resolved - Users are reporting that they have regained access to the PAO Case Info Application.
February 23, 2022 12:00pm PST

Investigating - We are aware of issues regarding the PAO Case Info Application connectivity error. The appropriate teams are investigating.
February 23, 2022 8:44am PST

December 3, 2021

PbK/Case Info Unavailable

Resolved - The PAO Case Info application had an update applied over the past weekend. In order to avoid issues when using the PAO Case Info application (or if you are currently experiencing issues with the application), please clear your browser's cache before you next use the application.
December 6, 2021 11:08am PST

Information - The PAO Case Info on Ingress will be down during an update this weekend and unavailable for users.
December 3, 2021 3:31pm PST 

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August 7, 2021

Major Updates

Information - In coordination with the new Jail Management System upgrade, eLODI (the method by which law enforcement can electronically submit cases to the PAO for review) transitionined to the PAO Case Info Application on August 7, 2021. PAO Case Info will be continue to be accessible via Ingress, and will be the method that the PAO uses to receive new referrals.

eLODI and eSuperform are no accessible via Ingress. More information.
August 17, 2021 10:41am PST

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May 24, 2021

eLodi Unavailable

Resolved - We are seeing completed eLodi transactions and have confirmed with users that issues with eLodi have been resolved.
May 25, 2021 9:39am PST

Update - Users are reporting that they have regained access to eLodi. Issues regarding being unable to search for referrals are being investigated.
May 25, 2021 9:07am PST

Investigating - We are aware of issues regarding eLodi returning error messages when being accessed. The appropriate teams are investigating.
May 24, 2021 1:58pm PST

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May 17, 2021

PAO Case Info Unavailable

Resolved - PAO Case Info is now loading correctly and users are reporting successful use of the application.
May 17, 2021 11:22am PST

Investigating - We are aware of issues regarding PAO Case Info being unavailable. We have contacted our vendor to help resolve this issue.
May 17, 2021 8:24am PST

April 1, 2020

eLodi Not Accepting Attachments

Resolved - The file share issue causing attachments not to be uploaded has been resolved.
April 1, 2020 3:01pm PST

Investigating - Investigating reports of error messages when submitting referrals to eLODI. Referrals are saved, but without attachments. The appropriate teams have been notified.
April 1, 2020 10:03am PST

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March 5, 2020

PAO Case Info Unavailable

Resolved - PAO Case Info connection issues have been resolved.
March 5, 2020 2:22pm PST

Investigating - Investigating reports of PAO Case Info being unreachable. The appropriate teams have been notified and are working on a solution.
March 5, 2020 10:53am PST

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February 10, 2020

eLODI Unavailable

Resolved - New referrals are now being accepted, and no further issues are being reported.
February 11, 2020 8:53am PST

Investigating - eLODI referrals through Ingress is currently unavailable. The appropriate teams have been notified and are working on a solution.
Februrary 10, 2020 10:27am PST

June 6, 2019

PbK/Case Info Unavailable

Resolved - The 'Transfer to Court' function has been fixed, and no further issues are being reported.
June 10, 2019 9:48am PST

Identified - The root cause of the issue has been identified, and steps are being taken to prevent it from happening again. We are receiving reports that the 'Transfer to Court' function is still non-functional. We are continuing to monitor the situation.
June 6, 2019 3:31pm PST

Information - Server issues are causing PbK and PAO Case Info to become unavailable for many users. It is currently being worked on by the appropriate teams.
June 6, 2019 9:51am PST

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June 3, 2019

PbK Connectivity Issues

Resolution - The issue has been resolved. Please close out of Internet Explorer, and log back in to PbK. Please contact PAO ITSS if there are any further issues.
June 3, 2019 12:30pm PST

Investigating - We are investigating multiple reports of connections to PbK timing out.
June 3, 2019 11:09am PST

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May 30, 2019

Intermittent problems with eLODI

Resolved - The issue have been resolved.
May 30, 2019 3:56pm PST

Investigating - We are aware of and have the appropriate teams investigating intermittent issues with Elodi.
May 30, 2019 10:30am PST

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March 27, 2019

Defendants not on court officer pull list

Resolved - The issue has been resolved. All future court entries are now properly populating.
April 30, 2019 9:49am PST

Investigating - We are aware of and are investigating an issue with arraignment dates.
March 27, 2019 11:11am PST

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March 7, 2019

Security block message when open documents

Resolved - Users are advised to "Trust" site ssl@5502 when prompted. Users are also advised to manually add http://blob.hostedbykarpel.com to Adobe Acrobat as well. Click here for instructions to do that.
March 14, 2019 9:40am PST

Investigating - We are investigating an issue wherein users receive a Security Block error when attempting to open a document.
March 7, 2019 10:52am PST

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February 14, 2019

PbK 6.4 Update Issues

Resolved - The following issues were previosuly reported and have been resolved:

• EDiscovery links not opening correctly
• Uploaded photos not opening
• Audio files not opening
• Discovery not being sent
• Cannot open co-defendant's linked discovery
• Brady event entry not being generated automatically (Fix to be applied in a future patch)
• Can't toggle page when setting selection list over 100 items
• Defense receiving duplicate discovery links

April 22, 2019 11:11am PST

Investigating - We are working through a list of reported issues that may be associated with the 6.4 update.

The following issues have been reported and are currently being investigated:

• All prior issues resolved

April 22, 2019 11:11am PST

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February 6, 2019

PAO Case Info Errors

Resolved - We have determined that this error can be resolved by clearing the user's cache. Instructions for IE found here, and instructions for Chrome found here.
February 14, 2019 11:43am PST

Investigating - We are investigating an issue wherein searching for a case may result in an error.
February 6, 2019 9:55am PST

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January 28, 2019

Ingress Applications Partially Inaccessible

Resolved - This incident has been resolved.
January 30, 2019 9:29am PST

Investigating - We are expanding the scope of this investigation to include all Ingress related applications.
January 28, 2019 3:25pm PST

Investigating - We have confirmed that some users are unable to access PAO Case Info and are currently investigating.
January 28, 2019 9:55am PST

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January 15, 2019

Errors on PbK Reports and Referral Pages

Resolved - This incident has been resolved.
January 15, 2019 5:00pm PST

Investigating - We have confirmed that some PbK reports and some referral pages lead to either a server error or a permission error. Karpel has been notified and is working on resolving the issue.
January 15, 2019 12:28pm PST

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January 8, 2019

eLODI Inaccessible

Resolved - eLODI is back to normal operations.
January 9, 2019 11:20am PST

Investigating - We have confirmed that eLODI is currently inaccessible and are investigating.
January 8, 2019 10:25am PST

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January 7, 2019

eLODI Inaccessible

Resolved - eLODI is back to normal operations.
January 7, 2019 6:58pm PST

Notice - eLODI is currently down for unscheduled maintenance.
January 7, 2019 2:33pm PST

December 27, 2018

PbK Slow on Some Computers

Resolved - This issue has been resolved. We will continue monitoring for new cases.
January 30, 2019 9:29am PST

Identified - The issue has been identified and we are awaiting confirmation that all previously affected users are now able to use PbK normally.
January 2, 2019 9:12am PST

Investigating - We have confirmed specific conditions that are causing PbK to run very slowly on some users' computers. The PbK team is currently investigating.
December 27, 2018 9:06am PST

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December 17, 2018

PbK Reports Unavailable

Resolved - This issue has been resolved. We will continue monitoring for new cases.
January 30, 2019 9:29am PST

Investigating - We have confirmed that some PbK reports have become unavailable and are currently investigating.
December 17, 2018 9:00am PST

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December 13, 2018

PAO Case Info Partially Inaccessible

Resolved - This incident has been resolved.
December 18, 2018 1:40pm PST

Identified - The issue has been identified and the PbK team and KCIT are currently working on a fix.
December 17, 2018 9:00am PST

Investigating - We are investigating an issue wherein certain departments are unable to access PAO Case Info
December 13, 2018 4:00pm PST

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December 10, 2018

PbK Related Applications Inaccessible

Resolved - This incident has been resolved.
December 11, 2018 4:00pm PST

Identified - The issue has been identified and the PbK team is currently working on a fix.
December 11, 2018 12:06pm PST

Investigating - We are investigating an issue with the recent server migration that has caused PbK related Ingress applications to become inaccessible.
December 10, 2018 9:28am PST