Skip to main content
King County Logo
May
08

Customer research

This section contains customer survey responses on overall satisfaction with Metro service and other specific topics.

Year Report Name
2024 Rider / Non-Rider Survey
2022 Rider / Non-Rider Survey
2021 Rider / Non-Rider Survey
2020 Access Paratransit Biannual Report - 4th Quarter
2020 RapidRide (all lines) Customer Satisfaction Report
2020 RapidRide A Line Customer Satisfaction Report
2020 RapidRide B Line Customer Satisfaction Report
2020 RapidRide C Line Customer Satisfaction Report
2020 RapidRide D Line Customer Satisfaction Report
2020 RapidRide E Line Customer Satisfaction Report
2020 RapidRide F Line Customer Satisfaction Report
2019 Rider / Non-Rider Survey
2018 Rider / Non-Rider Survey
2018 RapidRide F Line Customer Satisfaction Survey (3 Year Post Implementation)
2018 RapidRide F Line Survey Results (3 Year Post Implementation)
2018 RapidRide E Line Customer Satisfaction Survey (3 Year Post Implementation)
2018 RapidRide E Line Survey Results (3 Year Post Implementation)
2017 International Bus Benchmarking Group: Metro's Customer Satisfaction Survey Results
2016 Rider Survey
2016 International Bus Benchmarking Group: Metro's Customer Satisfaction Survey Results
2016 ORCA LIFT Customer Survey
2015 Rider / Non-Rider Survey
2015 RapidRide E Line Survey Results (1 Year Post Implementation)
2015 RapidRide F Line Survey Results (6 Month Post Implementation)
2014 Rider Survey
2014 RapidRide B Line Survey Results (3 Year Post Implementation)
2014 RapidRide D Line Customer Satisfaction Survey (18 Month Post Implementation)
2014 RapidRide C Line Customer Satisfaction Survey (18 Month Post Implementation)
2014 RapidRide E Line Customer Satisfaction Survey (2 Month Post Implementation)
2014 RapidRide E Line Customer Surveys Final Report
2014 RapidRide C and D Lines Customers Surveys Final Report
2014 Route 140 Pre-RapidRide F Line Final Report
2013 Rider / Non-Rider Survey
2013 RapidRide A Line Survey Results (3 year Post Implementation)
2013 King County Metro Route 8 Onboard Survey
2013 RapidRide C Line Customer Satisfaction Survey (Post Implementation)
2013 RapidRide D Line Customer Satisfaction Survey (Post Implementation)
2013 Renton Transit Restructure - Public Engagement Report
2012 Post-September 2012 Service Change Rider Survey Three Area (Northwest Seattle, Southwest Seattle, Southwest King County) Final Report
2012 Post-September 2012 Service Change Rider Survey Final Report
2012 U-PASS Survey
2012 Rider Survey
2012 RapidRide B Line Survey Results (1 Year Post Implementation)
2012 SR 520 On-Board Intercept Survey Report: Spring Post Tolling
2012 Ride Free Area - Public Engagement Report
2012 Northgate Transit Center Park & Ride Survey
2011 Rider / Non-Rider Survey
2011 RapidRide B Line Survey Results (2 Month Post Implementation)
2011 RapidRide A Line Survey Results (1 Year Post Implementation)
2011 RapidRide A Line Survey Results
2011 October Service Change Customer Satisfaction Survey
2010 Rider Survey
2010 U-PASS Survey
2010 February Service Change Customer Satisfaction Survey
2009 Rider / Non-Rider Survey
2008 U-PASS Survey
2008 Rider Survey
2007 Downtown Seattle Transit Tunnel customer survey
2007 Rider Survey
2006 U-PASS Survey
2006 Rider / Non-Rider Survey
2005 Rider / Non-Rider Survey
2003 Rider / Non-Rider Survey
2002 Rider / Non-Rider Survey
2001 Rider / Non-Rider Survey
2000 U-PASS Survey

expand_less