About KCIT

In the event that 911 is unavailable due to an outage, you may utilize the following 10-digit numbers.

The King County 911 Program Office provides regular updates to the community on projects and initiatives through quarterly newsletters. It is important for the team to share valuable information regarding strategic direction, new changes in the 911 industry, and progress towards deployment of evolving technologies which ensures the County is among the best in the country.

The 911 Program Office is a division of King County Information Technology. This team is responsible for deploying and maintaining the technical infrastructure that enables 911 call service, providing public education and training as to the proper use of 911 services, administering the 911 excise tax fund, engaging with law makers at the local, state, and federal level, and supporting the 11 Public Safety Answering Points (PSAPs) serving the community members and visitors of King County. The King County 911 Program Office is committed to ensuring that the County’s regional 911 system will be among the best in the country in terms of: Rapid and effective routing of requests for service; Efficient use of public resources; Effective deployment of evolving technology, and Adherence to its guiding principles  

Hey kids! Emery the Emergency Penguin is here to help you learn how, when, and where to call 911. Are you ready to become a 911 All-Star? Here we go!

KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. We are building vibrant communities through digital equity, and are using the power of technology to digitally transform King County.    Customers are KCIT’s priority. We provide user-friendly digital systems and data-driven platforms that promote mobility and civic engagement in support of King County’s mission to be a best-run government where all people can thrive.   KCIT is home to an inclusive and diverse team of talented technologists who are working with regional and private sector partners to roll out innovative solutions that solve business problems. By leveraging the latest technology in artificial intelligence, mixed and virtual reality, natural language processing, geo-spatial data, and more, KCIT is helping make King County a better place to live, work and play.

King County recognizes that high-speed broadband internet is an essential utility. Our goal is to expand broadband infrastructure and improve internet affordability for all King County residents. Work with KCIT’s experts to improve your access to broadband internet.  

KCIT can assist cable TV subscribers in unincorporated King County resolve billing or service disputes with their cable company. We can also assist with negotiations to build out cable infrastructure to your home.  

Review these 911 basics with your entire household. Everyone should be 911 aware!

Review these 911 basics with your entire household. Everyone should be 911 aware!

911 services have changed with the growing popularity of modern devices such as cell phones, internet calls, and texting. Be 911 aware!  

Connecting public service facilities across King County KCIT's Institutional Network (I-Net) is a state-of-the-art fiber optic network providing high-speed transmission of data, voice, and video communications. I-Net connects approximately 300 public facilities in King County, including schools, libraries, government agencies, and nonprofits.

Supporting critical voice communications used by first responders KCIT provides radio and mobile data radio programming, radio template development and installation, and user training. We are responsible for the installation of mobile radios, mobile data radios, and computer equipment in a variety of King County vehicles, including the fleet driven by the King County Sheriff's Office.   Radio Communications Services also provides installation and support services to a wide variety of other local government agencies. With a well-equipped shop and field service vehicles, we can deliver a full line of radio services, from bench level equipment repair, to shop and field radio installation and maintenance, to mountain-top transmitter site maintenance.

King County Ordinance #18695 (April 26, 2018) established a Governing Board to inform and advise the 911 Program Office, the County Executive, and the County Council regarding the regional 911 system.

King County Ordinance #18695 (April 26, 2018) established a Governing Board to inform and advise the 911 Program Office, the County Executive, and the County Council regarding the regional 911 system.

Public Safety Answering Points (PSAPs) Dispatch centers, also known as PSAP's, are equipped with trained Telecommunicators to handle emergency calls. There are 11 PSAP's in King County, 10 primary and 1 secondary. A primary PSAP directly receives 911 calls from the telephone providers, and callers are transferred from a primary PSAP to a secondary PSAP when needed for fire or medical assistance.See response area in image below.​